i dunno about where u live, but their customer service is monkey crap around here! i'd rather have Burke pack my fudge than deal with those fucks!
unfortunately, my corporate bank account is from CitiBank!
Still beats Bank Of America.
Those bastards are so evil, I finally had to succumb to my friend's side business of selling decals to deface credit cards.
I used to have an MBNA Amex. MBNA built a business on customizing cards, though I didn't care about it -- it just had some image of the world on the card.
BofA took over. Then they decided that they were going to cancel my card and not tell me, because of some potential fraudulent use detection. Thanks, guys, for looking out for me.
Meanwhile, my electronic payment to my card fails to go through because the card numbers changed when they reissued me a card (that they didn't tell me about). So I am then flagged as a delinquent customer. I call to clear it up, because now they're charging me late fees on my statement, etc., and I always pay the card off. They clear up the late fee, so I try to pay my bill online: can't, because of my delinquent status. Call them again. Apparently they follow the gangster practice of preventing you from actually paying off your balance online once you fall into the delinquent category. Makes sense? Well, it does when you realize that they feel they then have you by the balls in interest payments and want to slow down your repayment as much as possible.
So the nice lady tells me "Oh, we can make your electronic payment go through since it was our action that caused you to be delinquent...
and we'll even waive the fee!"
Fee? What fee? So you not only prevent people from paying off their bills to collect the juice, but you can give them a "break" by charging a fee to pay off your bill electronically that otherwise I have never had to pay a fee for???
So then my new card comes in the mail. Fat ass honking BofA logo on it. So I call again, given my MBNA lineage, if they had something, er, "more subtle" on the card. Answer?: Sure, we can do that, but you have to forfeit all your rewards points if we issue you a new card with a new design.
:wth:
So since then I decided to design my own card for them and slapped on "Bloodsucking Financial Institution" as a credit card decal. I get rave comments all the time.