I've been trying to get some info from him but when I bring up this issue he doesn't reply.
I sent him a long message today but he still didn't reply yet. I will keep on asking him because this is unbearable. Bugs, downtimes, complaints and most of them end up at my desk and I can't help. I don't mind these but I would like to be able to fix the problems instead of nagging at someone to do it.