I don't know then folks 
I found user reviews on the product and they were all complaining that the USB cable wasn't syncing with the computer. So I took it back and exchanged it and now it's working.
Now I have a different headache though
My iPod is 4gb but for some reason it's only letting in 1.75gb into it 
Did you manage to fix your ipod/itunes problem?
Now I have a different headache though
