That's nothing, believe me. I left my cellphone, under warranty, at the authorised repair-shop two weeks ago and they said it outta be finished after 3,4 days. It's been two weeks now, I called them 3 times yesterday and the dispatcher said "I'll patch you through to the service department" every time. She patched me through alright, so the service department can hang up on me 3 times in a row. Now I need to drive up there, angry as hell, just so I can see if anyone has even looked at my phone. God knows if it's ever gonna get repaired.
Don't get me started on getting a refund in this place... With 2000$ credited to your account, you should buy me a pair of jeans.