Hi, I recently become a J1897 member and they mention that it comes with welcoming pack, at first the status of my welcoming pack is set as 'PENDING' (which is normal I heard), but then just last week I notice the status has changed to 'EMPTY'.
I've been trying to get in touch with them through inquiry form in their official web but it seems they rarely respond to it. Anyone ever encounter this? Or are there any other ways to get their attention other than international phone call? Any insights are appreciated thanks!
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I've been trying to get in touch with them through inquiry form in their official web but it seems they rarely respond to it. Anyone ever encounter this? Or are there any other ways to get their attention other than international phone call? Any insights are appreciated thanks!
Sent from my SM-N9500 using Tapatalk

Let's wait and see.
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EDIT: And since you know all @Wittl, do we really have auto renew back with memberships?

Normally yes it should renew automatically. Since you checked it just before, if your membership is active and not expired everything is ok.
