I'm sure you are not sounding confusing at all, especially if his english is not very good.
Must be me.
I find it slightly annoying when people get a clear answer to a question they asked, only to then proceed to ignore said answer & go back to what they think/thought in the first place.
If you're not going to believe the answer, why ask the question?
- No tours on matchdays (logistically impossible).
- Most other days there are (but not every day, despite of what Wikipedia might say), fixed hours (who again may vary depending on the day).
- Schedule for the tours will be announced when the schedule for the games is available.