Dude thats fucking ridiculous, thats one thing that really pisses me off at uni - for my undergrad i payed £12000 in tuition and for my postgrad im paying £7000, if staff don't turn up I always kick up a fuss.
I usually drink 100% arabica or 70 % arabica. Lavazza is the best coffee I can get for a reasonable price here, if i had £20 to spend on a pack id get a lot better - it is what it is.
If I had to pick a packaged export from Italy, most of the Torino coffees are actually pretty good -- but not the big name stuff. I am actually wolfing a new kilo bag of Caffè Bomrad right now (http://www.caffebomrad.com/). OK, they shipped me some free again because of my Web site -- but they are really good.
Of the big names, however, one of my more favorite Italian exports is Miscela d'Oro from Sicily (http://www.misceladoro.com/).