Hi all,
I recently purchased Black & White membership in order to gain access to the priority sale period - I wanted to purchase tickets for the Napoli game this weekend.
As stated on the website, fans living outside of Italy don't need to have a Tessera to buy tickets. Consequently, they aren't able to purchase tickets during the priority sale period via Listicket online (as you'd need the Tessera card details for that). Instead, I was supposed to call Juve customer service directly and purchase tickets via phone. This is all well and good, except for the fact, that I couldn't reach anyone on the given phone number for days. I tried calling days before the priority sale period started and called at least 10 times every single day after the priority sale started. The line is just unavailable all day, every day. I also tried submitting an inqury through the "Contact Us" form that's on the website, but got no answer whatsoever.
This is quite upsetting, since I paid 65 EUR for the membership mainly to get access to priority sales.
I have no idea who to contact, so I was just wondering if you guys could give me any advice?
Also, do you know if I could enroll for and receive a Tessera if I'm not an Italian citizen and I don't live in Italy? That'd enable me to buy tickets online during the priority sale period, but I don't know if that's possible and haven't found any relating info on the website.
Any help is appreciated.
Kind regards