What Are You Doing Right Now? (178 Viewers)

[swag]

Waiting for the Iphone 5

I love the whining media coverage about it. People sound like such spoiled douche bags. "Whaaaaa. It looks too much like the iPhone 4! What a rip-off, I was expecting it to make me fly without a jet pack! Whaaaa."

Reminds me of this great Louis CK interview...

Going to a company sponsored dinner with my co workers.

So you don't have to buy your own hookers this time... nice.

 

Buy on AliExpress.com

[Sheik Yerbouti]

So you don't have to buy your own hookers this time... nice.

I can just charge it on my company Amex card.

 

[Lapa]

Need to wake up 4.30am tomorrow...and will still run out of time before the day is over, I know it already.

 

[swag]

If you don't stop the terrorists from bombing the Vatican, who will?

 

[Lapa]

If you don't stop the terrorists from bombing the Vatican, who will?

You talking to me?

I don't have enough time to stop the terrorists...are they going to bomb Vatican now? Hopefully God will have enough time.

 

[Sheik Yerbouti]

Fuck me! That dinner was gooooooooooooood!

 

[Nzoric]

bend over

 

[Lapa]

bend over

What's coming in?

 

[Klin]

Sometimes I feel bad for the people working in technical hotlines. I know it's not his fault, but I just ripped him a new one on the phone. My internet has been disconnecting 20-40 times per day for 3 months now and every time I call to see what the fuck is going on they take my number and say that it's under observation. I went full retard on him on the phone and will get 3 months of free internet, further more I finally got a case in their files so they'll call my thursday to see what's up.

Motherfuckers!

You're lucky you didn't insult one of my agents. I'd have ripped you a new one.

 

[Nzoric]

What's coming in?

the choo-choo train. that's my playground excuse anyway

You're lucky you didn't insult one of my agents. I'd have ripped you a new one.

fuck em. If they're working for an incompetent firm they deserve to be verbally punished

 

[Sheik Yerbouti]

fuck em. If they're working for an incompetent firm they deserve to be verbally punished

I don't agree with that. Even though these agents represent the company in terms of tech support, it's undignified to verbally abuse a support agent for a product/service he didn't design. It would at least be acceptable if you did that to a supervisor or someone who holds a position of authority in the company. But foul-mouthing a support agent is simply a waste of time and energy. The only one who feels good in the end is you because you got to vent your anger. It doesn't help resolve anything.

 

[Enron]

fuck em. If they're working for an incompetent firm they deserve to be verbally punished

That's a really good way to make sure you don't get the help you need.

 

[Nzoric]

I don't agree with that. Even though these agents represent the company in terms of tech support, it's undignified to verbally abuse a support agent for a product/service he didn't design. It would at least be acceptable if you did that to a supervisor or someone who holds a position of authority in the company. But foul-mouthing a support agent is simply a waste of time and energy. The only one who feels good in the end is you because you got to vent your anger. It doesn't help resolve anything.

it's not because I called him up with death threats or anything. I just cut through the crap when he said that I should give it another go of 7 days using cable connection rather than the wireless one. And then I just told him how unsatisfied I was with the product and if the service didn't change for the better during the next week or so I would take my business somewhere else. My tone wasn't friendly, but never did I imply it was his fault.

 

[Enron]

You're lucky you didn't insult one of my agents. I'd have ripped you a new one.

I would have just told him to return the product and then marked down "product smarter than customer" for the reason why. I did that all the time at my last job.

---------- Post added 21.08.2012 at 15:16 ----------

it's not because I called him up with death threats or anything. I just cut through the crap when he said that I should give it another go of 7 days using cable connection rather than the wireless one. And then I just told him how unsatisfied I was with the product and if the service didn't change for the better during the next week or so I would take my business somewhere else. My tone wasn't friendly, but never did I imply it was his fault.

Whatevs bro. You've drawn your line in the sand and will get no pity from this crew.

 

[Sheik Yerbouti]

it's not because I called him up with death threats or anything. I just cut through the crap when he said that I should give it another go of 7 days using cable connection rather than the wireless one. And then I just told him how unsatisfied I was with the product and if the service didn't change for the better during the next week or so I would take my business somewhere else. My tone wasn't friendly, but never did I imply it was his fault.

Having been a support agent and an unofficial supervisor to other agents, one thing I know for certain is that these agents can do nothing about customer service issues. If you complain to them about the quality of the product or the service, then they can do very little to resolve that complaint. Neither are they trained to handle such situations properly, nor are they given permissions by their employer to do something about it. Next time, ask to speak to their supervisor. You'd do yourself a a huge favour.

 

[Enron]

Having been a support agent and an unofficial supervisor to other agents, one thing I know for certain is that these agents can do nothing about customer service issues. If you complain to them about the quality of the product or the service, then they can do very little to resolve that complaint. Neither are they trained to handle such situations properly, nor are they given permissions by their employer to do something about it. Next time, ask to speak to their supervisor. You'd do yourself a a huge favour.

Yeah, who doesn't think to ask to speak to a supervisor?

 

[Klin]

That's a really good way to make sure you don't get the help you need.

Isn't it fun?

I would have just told him to return the product and then marked down "product smarter than customer" for the reason why. I did that all the time at my last job.

---------- Post added 21.08.2012 at 15:16 ----------



Whatevs bro. You've drawn your line in the sand and will get no pity from this crew.

I wish they let us do that shit here.

---------- Post added 21.08.2012 at 19:38 ----------

Yeah, who doesn't think to ask to speak to a supervisor?

A bully.

 

[Nzoric]

I would have just told him to return the product and then marked down "product smarter than customer" for the reason why. I did that all the time at my last job.

---------- Post added 21.08.2012 at 15:16 ----------



Whatevs bro. You've drawn your line in the sand and will get no pity from this crew.

I don't need no pity, I did the right thing.

Having been a support agent and an unofficial supervisor to other agents, one thing I know for certain is that these agents can do nothing about customer service issues. If you complain to them about the quality of the product or the service, then they can do very little to resolve that complaint. Neither are they trained to handle such situations properly, nor are they given permissions by their employer to do something about it. Next time, ask to speak to their supervisor. You'd do yourself a a huge favour.

Except that I got 3 months of free internet and instant action regarding my issue? I got the text that my file was opened before I had time to hang up the phone. It worked wonders.

 

[Klin]

If only customers get to see the notes we leave in their accounts.

 

[Nzoric]

If only customers get to see the notes we leave in their accounts.

if only workers could see the notes i'm scribling while we talk - your point? I've spent 20 hours total talking on the phone with people from this company, and not one has done anything to help me before today. I'll take that as a mission accomplished and not be so overbearing when they try to make me wait for service next time.