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Yup, the tip I gave him was similar to this. Just another app. :)

You are looking the wrong place. Ok, first of all, go to Finder and right click on your Hard drive and click "Info". Tell me what it says about its format. If the format is wrong, then you have to go to "Slet" in Disk Utility under your Hard Drive. There are different options and a lot of the...

First of all you should tell me the names of those options. :D I could say option 2, but I wouldn't really know what I was telling you to do. When you right click on your external hard drive and click Show Info, what does it say you about your current format?

What format is your external hard drive formatted to? I'm pretty sure that's the problem. Yes, go into disk utilities and make sure to format your external hard drive to a format that works on both Windows and Mac. :) Beware, when you format your hard drive, all your data is going to be deleted. :)