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oh sorry.

since you were 12? and its now giving you this problem? it sounds like the manufacturer changed the product some,uhm maybe you can try soaking a towel in warm water and rubbing it on your hair and then shampoo and conditioner? or if its really drastic go see a hairdresser

shampoo and conditioner, use a comb and then shampoo and conditioner again. how much hair wax did you use btw?